If you are unhappy, send us an email! We will make it right!
We stand by our products 100% and strive to provide the best customer satisfaction.
DO NOT SHIP YOUR RETURN BEFORE FIRST CONTACTING US
To reach us for help please contact email@example.com.
1. RETURN POLICY (30 DAYS, NO-HASSLE)
Our policy lasts 30 days. Anything you wish to return - we will accommodate it.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Apparel must be unworn, unwashed, with tag(s) and in new condition.
Additional non-returnable items:
- Gift card
To complete your return, we require a receipt or proof of purchase.
2. REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or a refund will be issued to the original method of payment, within 5-7 business days.
3. LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, you can reach us for help by contacting firstname.lastname@example.org.
4. SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
5. INTERNATIONAL RETURNS
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. It is your responsibility to check and see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are your responsibility.
If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policies.
6. DAMAGE & EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, you can reach us for help at email@example.com.
7. FRAUD & CHARGEBACKS
We take fraud and chargebacks very seriously. Depending on the severity it will result in serious repercussions ranging from disabling your purchase ability, law enforcement involvement, and legal action.
To return your product, you should mail your product to:
WILD KRATOM, LLC
Accounts Receivable / Returns
10039 NE SUMMERBERRY CT, Suite 100
BAINBRIDGE ISLAND, WA 98110
Depending on the return reason, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For more information about our refund policy, if you have questions, or if you would like to make a complaint, you can reach us by email at firstname.lastname@example.org, or by mail using the details provided below:
WILD KRATOM, LLC
7910 4th St N, Suite 300
Saint Petersburg, FL 33702