If you are unhappy, send us an email! We will make it right!
We stand by our products 100% and strive to provide the best customer satisfaction.
DO NOT SHIP YOUR RETURN BEFORE FIRST CONTACTING US
To reach us for help please contact firstname.lastname@example.org.
Orders are typically shipped within 24-48 hours of each business day, however, this may be longer during large sales, promotions, product releases, and holidays. A business day is considered as Monday through Friday, and do not include public holidays and weekends.
Shipping delivery time varies depending on the method, destination, and shipping provider. Below is the typical shipping delivery time based on the given information from the shipping providers. We DO NOT guarantee the shipping provider will deliver your order within these delivery speeds.
You can view shipping speeds for you location on the Track My Order page.
2. ORDER TRACKING
After your order has been fulfilled you will receive a confirmation email or sms message with tracking information. Please keep in mind the tracking information typically does not update and will not show any information for up to 24-48 hours until the shipping provider has scanned your package.
3. INCORRECT ADDRESS
If your package is returned to us due to an incorrect or incomplete address, is marked as "unclaimed" or "return to sender", or has been deemed as undeliverable for any reason by the shipping provider, we will notify you by email or sms message.
Once the package has been delivered back to us we will process a new shipment to the proper address or process a refund. Please see our refund policy for further information on refunds.
Be sure to provide and double check the correct address at checkout. We are not responsible if your order is delivered to the wrong address. If you accidentally order using the wrong address and your order has yet to ship, please contact us immediately so we can cancel or update the shipping information. If the order has already shipped, please submit a package intercept request to the relevant shipping provider for your order immediately.
USPS Package Intercept: https://www.usps.com/manage/package-intercept.htm
4. LOST & STOLEN PACKAGES
- Check anywhere at the delivery address where the package may have been hidden by the shipping provider.
- Check with your neighbors to see if they may have received the package.
5. INCORRECT & DAMAGED ORDERS
While we do try our best, we're all humans who make mistakes! Do not worry, we will get you taken care of! Please send us a clear and visible image(s) with good lighting showing the incorrect or damaged product along with the full view of the packing slip provided in your order.
For more information about our shipping policy, if you have questions, or if you would like to make a complaint, you can reach us through email email@example.com, or by mail using the details provided below:
WILD KRATOM, LLC
7901 4th St N, STE 300
Saint Petersburg, FL 33702